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Return & Exchange

At TheHawaiiShop we want our customers to be happy with their purchase.

Please inspect all merchandise upon delivery. All defects and shipping damages must be reported to customer service within 24 hours of receipt of goods. Approval for return of damaged or defective material must be obtained from our customer service department.

Our policy is 100% customer satisfaction guarantee. However, you may return new, unused and unopened items sold and fulfilled by within 14 days of delivery for a full refund. Return shipping costs will only be covered if the return is a result of our error. Items should be returned in their original product packaging or equivalent shipping material.

All returns must be unused, unworn, unwashed and in the same condition you receive them and with all the original tags and packaging. Shipping fees are not refundable. Refunds are credited back to the same method of payment less a 20% restocking fee.

All returns must be sent back to our distribution center at the following address:

The Hawaii Shop
Kulana Media Productions LLC
P.O. Box 25764
Honolulu, HI 96825, USA